Consumer education
Free resources to help you use financial services safely and confidently.
Practical guidance from the Office of Financial Conduct — written in plain language, updated as regulations evolve.
Topic
Know your rights
Fair treatment, clear disclosures, complaint escalation and privacy protections.
Topic
Smart borrowing
Understand interest, fees, penalties and the total cost of credit before signing.
Topic
Spot the scams
Investment fraud, phishing SMS, fake regulators — how to identify and report them.
Topic
Digital banking safety
Passwords, PINs, two-factor authentication and safe device hygiene.
Educational videos
Learn the complaint process
Short explainers on your rights, how to contact your institution first, and what to expect from OFC.
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Your consumer rights
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Before you complain
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Tracking your case
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